Benefits of Strong Technical Support in Telehealth Appointments

Telehealth use continues to grow, and demand is only going to increase. With the right help, Telehealth utilization can address the two major problems that we are seeing today. 

1. Increased demand for services especially among younger populations

2. A shortage of Providers and Providers facing burnout

NIH studies have shown that Telehealth appointments are missed at a lower percentage than in person appointments. When efforts are made to make the technology simpler and technical support is offered, the no show rate goes down even more. We’ve found over the years that the key to successful Telehealth implementation is eliminating missed appointments and delayed schedules due to problems with the Technology. When a real, live person answers the phone those sessions are not missed and the schedule is not delayed or interrupted, and the providers get paid!

Here are four main benefits of strong technical support in your Telehealth Program.

1. **Minimizing Downtime** Technical issues can disrupt a Telehealth session, leading to missed appointments or poor patient experiences. A reliable support team ensures minimal downtime by addressing tech challenges quickly.

2. **Enhancing Patient Confidence** When patients experience smooth, uninterrupted sessions, they feel more confident in the care they’re receiving. Prompt tech support guarantees that both provider and patient stay focused on health rather than troubleshooting.

3. **Protecting Sensitive Information** Telehealth involves transmitting personal health information over digital channels. Strong technical support ensures secure data encryption and compliance with regulations like HIPAA, safeguarding patient privacy. Don’t forget to ask about a Business Associate Agreement with your Telehealth Vendors. 

4. **Improving Provider Efficiency** When providers know that technical issues will be swiftly handled, they can focus on delivering care without distractions, improving overall productivity and patient outcomes.

Incorporating technical support from Secure Telehealth not only enhances the quality of virtual care but also builds trust, efficiency, and a positive experience for both providers and patients. Need help with your Telehealth program?  Contact us today